Build customer loyalty and boost future sales with branded tracking

Keep your customers in the loop with tracking pages and messages that match your brand and drive sales forwards. All it takes is a few clicks to get set up.

Stay top-of-mind after every sale

Communicate with customers directly, even after checkout, and build customer loyalty.

Tracking messages

Send automatic delivery updates via email and SMS that improve the overall customer journey. Plus, drive cross-sales for your online store—all automatically in your customer’s local language.

Fully automate the order tracking process

Improve customer experience and retention

Go global with multi-language tracking

Drive revenue and brand awareness

Deliver parcels on the first attempt

Be where your customers are and deliver parcels on the first attempt with order tracking via email and text message.

Extend your customer communication beyond simple marketing and sales

Foster a sense of customer loyalty and own each step of that conversation to help bring about new sales in the future.

Increase your conversion rate and earn more revenue

Your tracking page gives you one more chance to share promo codes, highlight upcoming sales, or offer product recommendations.

Gain more social media followers along the way

Share updates, news, and giveaways by embedding your Instagram account on your tracking page.

Say goodbye to pesky status update enquiries

Providing customers with clear information on their tracking status means less time you’ll have to spend corresponding and answering questions.

Fully customise your tracking page with CSS

Design a one-of-a-kind tracking page and set it up with CSS to give customers an even smoother experience.

Boost your reputation with more 5-star reviews

Build long-lasting customer relationships after delivery. Ask them to leave a review, provide product usage instructions, and turn online shoppers into repeat customers.

Set your tracking communications up for success

Sendcloud offers plenty of customisation options to make your tracking messages and pages stand out to your customers.

Tracking Emails

• Before Branded Tracking

  • Communication stops at checkout.
  • You have no control over what’s included in courier tracking messages.
  • Couriers don’t always send notifications at every stage of shipping.
  • Tracking messages redirect to the courier portal.
  • Customers could only find your social media by searching.
  • Regular emails for online stores have an open rate of 20%.

• After Branded Tracking

  • Keep in touch after checkout.
  • Update your customers with their order status before they have the chance to ask.
  • Redirect to your own tracking page, featuring your own branding and marketing, such as promo codes or future sales.
  • Sendcloud’s branded tracking emails have an open rate of 89%.

Sendcloud’s got your back with shipping, from start to finish

Top-of-the-line tracking is just a few clicks away

Create a free Sendcloud account and try our branded tracking today.