RETURNS MANAGEMENT SOFTWARE

Take the hassle out of returns, for you and your customers

Manage returns from all sales channels within one platform. Offer a simple returns process for your customers, while staying in control by automating your returns policy.

Control every return on your terms

Ensure your return rules are applied across items, regions, and channels. You decide when to accept, reject, or charge when necessary.

Build loyalty through simple returns

Make returns simple to build trust and encourage repeat business. Automatic updates keep customers informed, reducing support enquiries.

Boost margins with smarter returns

Focus on growth, not returns. Use return insights to improve product pages, reduce return rates, and apply the best return methods.

How it works: Your returns, smarter and simpler

Put returns on autopilot with the returns portal

Let consumers get their return labels themselves in the branded returns portal. Define your criteria, keep track of data, and reduce your returns rate.

Print return labels and shipping labels in bulk

Enter new markets with international returns

Let customers cover the costs with paid returns

Cut down emissions with green returns

Connect your favourite tools to Sendcloud’s returns management software

E-commerce platforms

Return parcels within the UK for £2.49 with our pre-negotiated returns rates

Connect your webshop and get access to our pre-negotiated returns rates. Want to ship with your own contract? No problem! We’re flexible.

Explore returns for every situation

What our customers say

At Sendcloud, our customers are at the heart of everything we do. Their feedback drives us to innovate, adapt and stay flexible in meeting the ever-changing demands of today’s market.

• Bunzlau Castle 🇳🇱

“Delivering the best possible customer experience is paramount at Bunzlau Castle. Using Sendcloud’s branded tracking emails, we can always keep our customers informed about the status of their order.”

• Woodwatch 🇳🇱

“International shipping can be hard because you have to fill out a lot of forms for every shipment. Sendcloud offers us the possibility to automate this process.”

• Hive 🇩🇪

“New courier integrations usually require a lot of time and technical resources. But with Sendcloud, we can go live with a new delivery option in minutes.”

• Black Racks 🇪🇸

“Sendcloud helps us a lot with time management. We would like to keep growing, especially internationally, and the less time we spend on logistics issues, the more time we have to invest in growth and increasing sales.”

• Jade Roller 🇫🇷

“The generation of customs documents has enabled us to offer our international customers delivery options thanks to multi-courier support. This allows us to expand rapidly into new markets.”

FAQs

How does Sendcloud’s e-commerce returns management software work?

Sendcloud makes returns easier for you and your customers by offering a self-service portal. The system automatically generates return labels, applies smart rules, and provides real-time tracking updates. You gain valuable insights into return reasons so that you can refine your policies and reduce overall return rates.

Can I integrate Sendcloud’s returns solution with my existing e-commerce platform?

Yes, Sendcloud integrates seamlessly with over 50 e-commerce platforms, including Shopify, Adobe Commerce, and WooCommerce, and more.

Is the return portal customisable?

Absolutely! You can brand your return portal with your company logo, colors, and multiple languages to ensure a seamless customer experience.

How does Sendcloud handle return fraud prevention?

Sendcloud makes it easy to set up rules that fit your returns policy. You can also review incoming return requests, ask for proof, and decide whether to accept or reject them.

Can I charge customers for returns?

Yes, you can set up rules for paid returns based on items, locations, or reasons for returning them. You can also opt to include prepaid return labels or offer paperless returns altogether.

How does Sendcloud handle international returns?

Sendcloud makes cross-border returns just as simple as domestic returns. Automatically generate customs docs for international returns and offer customers a localised return experience.

Take back control over returns, starting today

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