## Get all your delivery issues resolved, **fully automated**

Get more courier refunds, even during your break. We take care of the back-and-forth with couriers,

provide shipping details to resolve tickets, and free up time for your team.

[Talk to an expert](/content/en-uk/demo-request/index.html)

[Request a demo](/content/en-uk/demo-request/index.html)

## It’s time to ditch spreadsheets.  **One place for all your delivery issues.**

Shift from reactive to proactive support. Detect delivery issues before your customers do, contact couriers automatically, and keep track of the progress.

#### **8x faster claims**

Receive an early refund while we chase your parcel.

#### **Get more refunds**

Automation keeps things on track, making claims more successful and saving more money.

#### **3x faster first response time**

Get your answer faster for lost, damaged, or delayed parcels.

## Resolve more claims and **spend less time on them**

Our smart automation manages courier emails, anticipates replies, sends reminders, and makes sure missing info or documents are flagged. Available for all major couriers, with more on the way.

#### A status history log

Find out what happened to your parcels and support tickets in one clear view.

#### Automatically receive updates

Get notified when an action is required.

## Never miss out on **a refund**

Managing courier claims through personal email? Then issues get lost, visibility drops, and refunds slip through the cracks. Centralise your delivery issues, access shipping info instantly, and resolve claims faster.

### Track and resolve **issues****quickly**

Manage support for all your couriers in one place

Track your courier issues and ongoing claims

Build a case for your courier negotiations

### **Skip the lengthy**  investigations

Courier investigations can easily take up to 30 days. Get an early refund from us while we chase your parcel. Available for shipments on Sendcloud’s shipping rates.

## What our customers say

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**Bunzlau Castle 🇳🇱**

“Delivering the best possible customer experience is paramount at Bunzlau Castle. Using Sendcloud’s branded tracking emails, we can always keep our customers informed about the status of their order.”

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**Woodwatch 🇳🇱**

“International shipping can be hard because you have to fill out a lot of forms for every shipment. Sendcloud offers us the possibility to automate this process.”

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**Hive 🇩🇪**

“New courier integrations usually require a lot of time and technical resources. But with Sendcloud, we can go live with a new delivery option in minutes.”

## **Everything in one place**

Keep control. Keep momentum. Stay ahead

Talk to an expert

## **FAQs**

**What is Support Automation**

Support Automation aims to gain visibility into courier problems and resolve delivery issues faster. Manage all courier interactions in one place, automate claims, and shift to proactive support.

**What’s the biggest benefit of using Support Automation?**

Less manual work, faster resolutions, and better control over delivery issues. You save time, cut costs, and improve the overall experience for your team and customers.

**How does Support Automation help my business?**

If you’re manually handling lost shipments, filing claims, or following up with couriers, you know how time-consuming and frustrating it can be. Support Automation simplifies the process, reduces operational costs, and ensures you don’t miss out on refunds.

**How does Support Automation help my customer support team?**

Your CS team spends less time chasing delivery issues and more time actually helping customers. With all courier interactions in one place, they get a clear view of tracking statuses, automate claims, and resolve problems faster.

**Will Support Automation help me recover more refunds?**

Yes! Automation ensures you track every eligible claim and file it on time, so you don’t miss out on refunds. It also helps bring investigations to a clear resolution, which can often be tricky. By simplifying this process, you increase the chances of recovering more refunds.